Panicked and under the gun, the client mentioned the problem to their Lifestyle Consultant, who had matched them with a property a couple years prior. Without hesitation and armed with a more in-depth understanding of the client’s relocation needs, Estère began sorting through online and offline listings of homes that met her client’s unique specifications. No time was wasted. Within days, a charming home and property was located and presented with success … the size, look and feel, owner dynamics, safety and neighborhood considerations all came together to close the deal.
According to the client, Estère made a point to develop a rapport with the owner first and foremost, remembering that every safe environment and “perfect fit” is created with people at the core. Insights into a neighborhood and people who live across the street are not possible from navigating a Web site or sifting through photos online; according to Estère, “it happens when people feel comfortable being themselves, start making introductions and get excited about building a network.”
When Estère found the right property, she knew it. The client did, too. However, not everyone (including a realtor) provides this kind of service.
“She exemplifies efficiency and heart,” the client explained. “It was just -- her. Every detail was right. It gave us such a sense of relief because we knew our daughter was going to be fine there … Estère even personally ensured that the house was ready [and equipped with groceries] for our daughter’s arrival … and it was all on such short notice … but we trusted her ability to come through for us again … and she did just that!”